Quality management in hospitality

The concept of quality management in hospitality industry is very important.  The hospitality industry is one of the most important industries in the world that has been growing at unprecedented rate owing to the increased rate of globalization.  The increased activities in tourism industry and increased international trade are among the factors that have led to increased growth of the hospitality industry.  There has been increased trend towards standardization of services in the hospitality industry and this is being driven by the need for enhancement of quality of services. As the level of competition increase in the industry, the competitive advantage has been created through provision of high quality services.  In order to understand the trend in enhancement of quality of services in the industry, this paper will review a number of studies on the subject.

Literature review

In their article The importance of total quality management in hospitality: The case of Croatia, Pavlic and Raguz (2009) discusses how total quality management has been used in Croatia in enhance of quality in the   hospitality industry.  In this article, authors acknowledge that total quality management is a concept that has gained increased use in the hospitality industry. In recognition of the importance of quality management in the hospitality industry, the authors acknowledge that ISO 9000 has been an important step in setting standards for the implementation of total quality management in the industry.  Enhancement of quality in the hospitality industry is cited to increase the level of customer satisfaction, increased sales and better profits for business in the hospitality industry.

The authors show the case of Croatia.  The country has been undergoing a number of changes in the recent past which have been caused by transition.  In Croatia, quality enhancement has been seen in different industries but most importance changes have been experienced in the hospitality industry.  Pavlic and Raguz (2009) shows that transformational business strategy has been achieve in the hospitality industry through quality control of their products and services offered.   There are already two hotels in the country which have already achieved ISO 9002 and are already applying total quality management in their organizations.  These hotels have already put in place a quality system that has greatly improved quality of products and services. This study shows the importance of reinforcing quality management to enhanced quality in hospitality industry.

The above concept of total quality management is also reinforced in other studies. In their study on Total Quality Management in the Hospitality Industry, Saunders and Graham (2008) the concept has achieved a great deal of success in the hospitality industry.  Total Quality Management (TQM) is however sometimes difficult to implement in hospitality industry owing to the difficult in identifying some of the most appropriate quality measures. This study identified the need to use the quality triangle in hospitality industry including focus on customers, team work approach to unify goals, and use of scientific approach in decision making. Through comparing TQM in manufacturing and hospitality industry, the study gives …

The Vacation Rental Market – Predictions and Predicaments Due To Current Economic Conditions

While the state of the economy has negatively impacted the health of US based travel, vacation rentals are still proving to be a viable alternative to hotels. This is, however, becoming increasingly challenging, leaving many vacation rental companies scrambling.As fewer and fewer people are taking vacations this year, those that do are exceedingly aware of the gigantic price breaks available to them.

Once the better choice in turns of value when compared to traditional hotel stays, vacation rental owners and property managers are now finding themselves pitted against huge hotel corporations in an all out price war. As the large hotel chains continue to drop their prices, vacation rental owners are forced to react in the like. The problem, however, is that individual owners cannot compete when it comes to the marketing, operational, and long-term budgetary deficits that are increasing during this recessionary period. Their vacation rental is simply not just their business, but their second home. Pride of ownership and overall care of the property demands that more resources and time are applied to the maintenance of their property. And when coupled with the fact that profits are dwindling, the wear and tear on their personal home can almost make renting it not worth the hassle.

California has seen a tremendous downtown overall when looking at incoming tourist numbers. San Francisco, once the epicenter for vacation travel within the State, has seen numbers fall dramatically. Matt Doerner-Miller, principal of Vacation-Renter, Inc. , operates and manages GoldenGateVacations.com, a San Francisco-based online travel company which allows users to book vacation rentals in real-time, directly from the vacation rental owner. When asked about the recent downturn and the effect that it has had on San Francisco travel, he had this to say;

“The real problem that the vacation rental industry is facing, and will face for quite some time, is the fact that we are no longer recognized by travelers as necessarily being the better deal when strictly looking at the nightly rate comparisons. Hotel chains are offering more and more incentives for less and less investment, and these are simply impossible to beat. It’s a “David and Goliath” scenario, where the smaller vacation rental operators are struggling to find a way to compete.

In my opinion, vacation rentals still provide a much more intimate and enjoyable vacation experience to that of the standard hotel stay. But in a time when every dollar counts, people would rather be able to travel and stay in a cheap hotel versus not being able to go at all. What most people don’t unfortunately factor in when pricing out accommodation options are the little things. For instance, almost all of our properties on our site offer free parking, whereas with most hotels you still are being charged for this. This can result in quite a shock after the fact. Secondly, since all of units come fully-furnished, money can be saved by eating meals in rather than constantly eating out. In my mind, grilling a steak on …

Holiday Destinations by Flight Duration

If like me you’re one of those people who love going on holidays, but cannot abide the whole flying experience, then this feature will be your new best friend.
Location, hotel, weather, nightlife – these are all major factors that we consider when planning a holiday. Although often overlooked, your flights play a hugely important role in your whole holiday experience as well. A bad flight or a flight that’s too long can be the difference between a fantastic holiday and an ok holiday.

ExclusiveLondon.co.uk has complied a list of holiday destinations by flight duration to help you choose the perfect holiday. If you don’t like lengthy flights, you may think you are just limited to holidays in France or Germany, but there are many destinations featured below that may be closer than you think. Flight durations are based on flights leaving from London, UK.

1 to 2 hours

Austria (Tryol, Salzburg)
Belgium (Brussels)
Denmark (Copenhagen)
France, North to Mid (Paris, Lyon)
Germany (Frankfurt, Munich, Hamburg)
Ireland (Dublin)
Netherlands, The (Amsterdam)
Scotland (Edinburgh)
Spain, North (Bilbao)
Switzerland (Basel, Geneva, Zurich)

2 to 3 hours

Romania (Bucharest)
Hungary (Budapest)
Finland (Helsinki)
Balearic Islands (Ibiza, Majorca, Menorca)
Italy, North (Milan, Venice)
Latvia (Riga)
Lithuania (Vilnius)
Costa del Sol (Marbella)
Poland (Krakow, Warsaw)
Portugal (Lisbon)
Czech Republic (Prague)
Iceland (Reykjavik)
Netherlands, The (Rotterdam)
Bulgaria (Sofia)
Spain, Mid to West (Barcelona, Madrid)
Sweden (Stockholm)
Tunisia (Tunis)
Austria (Vienna)

3 to 4 hours

Bulgaria (Sofia)
Greece, North to West (Halkidiki, Preveza)
Greece, South (Kalamata, Athens)
Greek Islands, North to West (Corfu, Kefalonia, Skiathos, Zante)
Gibraltar (South of Spain)
Turkey (Istanbul, Anakra)
Madeira (Island South of Portugal)
Malta (Valletta, Birkirkara)
Morocco (Casablanca, Marrakech, Rabat)
France, South (Marseille, Montpellier, Nice)
Norway (Oslo)
Portugal (Porto Islands)
Italy, Mid to South (Rome, Naples, Sicily)
Russia (Moscow, St Petersburg)
Spain, South (Seville)

4 to 5 hours

Azores Islands, The (inc. 2 hour flight from Lisbon, Portugal)
Canary Islands (Fuerteventura, Gran Canaria, Lanzarote, Tenerife)
Greek Islands, East to South (Mytilene, Cyprus, Mykonos, Kos, Santorini, Crete, Rhodes)
Egypt (Cairo, Luxor)
Jordan (Amman)
Syria (Damascus)
Turkey (Izmir, Bodrum)

5 to 6 hours

Israel (Eilat)
Africa, West (Nigeria)

6 to 7 hours

Africa, West (Gambia, Ghana, Senegal)
Saudi Arabia (Riyadh)
Oman (Muscat)
United Arab Emirates (Dubai)

7 to 8 hours

Antigua (St John’s)
Barbados (Bridgetown)
Bermuda (Hamilton)
USA, East (New York, Boston)
Canada, East (Montreal)
St Lucia (Castries)
Trinidad (Port of Spain)

8 to 9 hours

India, North (New Delhi)
India, West (Mumbai, Goa)
Pakistan (Karachi)

9 to 10 hours

Aruba (Oranjestad)
Bahamas (Nassau)
Bangladesh (Dhaka)
Botswana (Gaborone)
Cuba (Havana)
Dominican Republic (Santo Domingo)
Jamaica (Montego Bay)
Kenya (Nairobi)
St Kitts (Basseterre)
Tobago
Zimbabwe (Harare)

10 to 11 hours

Canada, South (Ottawa, Toronto)
USA, South East (Atlanta, Miami)
USA, West (California, San Francisco)
USA, North to West (Montana, Seattle)
USA, South (New Orleans)
Brazil (Rio de Janeiro, Sao Paulo)
Argentina (Buenos Aires)
Cayman Islands (George Town)
Hong Kong
Grenada (St George’s)
Mexico (Mexico City)
Namibia (Windhoek)
Chile (Santiago)
South Africa (Cape Town)
Sri Lanka …