According to the Travel Industry Association (TIA), more than 25 percent of all vacations in 2003 included children. Many people seek a family vacation package to save money.
Families with children often travel to the beach to enjoy the sand and surf. Coastal club vacations save families money and time in planning an itinerary for their time away from work and home.
Many travel agencies offer coastal club vacations and a family vacation package. Many people chose a travel agent based on their perception of a travel agent’s expertise.
With many travel agencies operated out of home and not retail stores, travel agents need to separate themselves from the completion. Families want more than the best package and they seek expertise and great customer service.
The home based travel agency can sell coastal club vacations and a family vacation package by obtaining a good support staff. A coastal vacation call center provides a plethora of support for the home based travel agent.
Employees of a coastal vacation call center train to answer objections, provide information and close the sale for agents who offer a family vacation package. These same employees can also market coastal club vacations to couple or individuals who want to take quick beach getaways and save money.
The coastal vacation call center offers many services to those customers seeking coastal club vacations and a family vacation package. The center tracks the leads from as placed by the home based travel agent business.
This information helps the travel agent identify key demographics and characteristics of the customers seeking a family vacation package and coastal club vacations. The travel agent uses this information in his or her marketing plan when looking for areas to grow the business into other areas such as Hawaiian or Texas vacation packages.
The employees of the coastal vacation call center do not call or telemarket customers seeking a family vacation package. The employees call people referred by the owner of the home based travel business.
The employees work regular hours five days a week like other call center professionals. These employees share their knowledge of these packages and coastal club vacations with customers to close the sale for the travel agent.
Why should home based travel agents use a coastal vacation call center? New travel agencies open everyday online, in people’s homes and in retail outlets everywhere. Many of these travel agents try to work alone, thinking they can do it all.
Unfortunately, many of these agents lack sales and marketing skills when it comes to selling family vacation packages and costal club vacations.
A coastal vacation call center closes the sales of coastal club vacations and a family vacation package, giving the travel agent more time to search for new business. Leads elude even the best marketing professionals at times and business owners need to look for creative ways to showcase their business.
Using trained call center professionals gives travel agents time to consider these creative ways to stay ahead of the competition.